FAQ holidaysmasters.com : cheap hotels deals malaysia, bangkok, indonesia, london, dubai

Frequently Asked Questions

Frequently Asked Questions

The room rates and availability are subject to the change at any time and the website doesn’t provide you with a quoted rate. You can check the most updated rate by visiting the website and can make your booking from there.
holidaysmasters offers the prices which are 10-30 percent lower than the direct booking prices of the hotels. However, you always have the opportunity to make a reservation directly through the hotel.
This depends on the kind of booking you have made: Rate per room per night – pay online: if the room is available and you are done submitting the details of credit cards and agreed to the conditions of booking, your reservation is confirmed and the hotel voucher shall automatically be sent to your email address. The voucher and credit card must be presented on checking-in at the hotel along with a valid photo id.
if applicable, the refund will be submitted immediately to our bank. The bank takes a time of 10 days to process the refund payment and further transfer it into the account of customer. Some banks may even take up to 15-30 days.
the appropriate tax rates and taxability vary in terms of location. For all the transactions that involve hotels situated within certain jurisdictions, the tax charge to your credit card and fees shall include the payment of the tax which we require to collect and remit to the jurisdiction for tax.
you can sign in to ‘manage my bookings’ through the website. You can also sign in to your account via self-service link in your confirmation email
You might experience some difficulties if you do not present the property with your credit card and booking voucher
A booking voucher is a pdf attachment that indicates that you booking has been confirmed with holidaysmasters. It must be presented to the property at the time when you check-in to the hotel. You receive a booking voucher within 30 minutes after making the booking.
you can use the self-service option to serve the purpose. Click on the option and provide your confirmation email. You can also sign in to the ‘manage my bookings’ through the website.
The conditions regarding cancellation policy vary in terms of property, period of stay, type of room, promotion, etc. The booking conditions are located under the description of the room type. You can look into for details regarding the charge upon cancellation.
This could be done with the self-service option provided to you. Click on the self-service link and provide your confirmation email. You will be able to request the amendment of your booking. You can also sign in to the ‘manage my bookings’ option to perform this.

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